Sylvester Howard III

· Generated over $3.5 million through a combination of new and retaining existing revenue through 2021-23 Arizona Coyotes seasons.

· Retained over 85% of clients going into the 2023-24 NHL season.

· Serves as the primary point of contact for assigned clients and liaison between my department and others within the Arizona Coyotes organization.

· Provides regular updates on news, events, and campaigns that directly affect their account while performing exceptional customer service.

· Ensures client satisfaction understanding and resolving issues.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

· Delivered clerical support by handling a range of routine and special requirements.

· Analyzed projects, identified solutions, and made decisions.